For MLTC, MAP, and D-SNP care managers
Therapy your members are eligible for, arranged.
For care managers and care management directors at managed long term care, MAP, and Dual Eligible Special Needs Plans.
What you’re seeing
A member who won’t get out of bed. A member whose daughter calls twice a week, worried. A member grieving and alone in a full building. The care plan says “behavioral health support,” and there is nowhere reliable to send them.
For MLTC partial capitation plans
Outpatient psychotherapy is not a partial capitation benefit, so it bills to Medicare Part B, with Medicaid as secondary for dual eligible members. Your plan carries no claim cost. Your care plan gets a real behavioral health service in it, and your member gets someone who calls back.
For MAP and D-SNP plans
Where behavioral health is in scope, we’d like to be in your network. That’s a contracting conversation, and we’re ready to have it.
How do we connect a member with Haven?
Secure form, phone, or fax. Tell us whether the member expects our call.
Does the member need a smartphone or internet?
No. A regular phone works fine.
Will you report back for the care plan?
With the member’s consent, yes: confirmation of contact, an intake summary, and periodic updates.
What happens after you connect someone
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You send their details: secure form, phone, or fax.
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We call the person, with their consent, and have an unhurried first conversation. A regular phone works fine.
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We review their coverage and match them with a licensed clinician who has experience working with older adults.
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We confirm back to you that we’ve connected, and with the person’s permission, keep you informed as care proceeds.
What we send back
Confirmation that we reached the person. With their consent, a brief intake summary in plain language and periodic updates at a cadence you ask for.
How to connect someone with Haven
Use the secure form, call (914) 488-9272. Tell us whether the person knows to expect our call.