Worried about your mother? Your father? Start here.
Haven cares for older adults. Often it’s a son, a daughter, or a spouse who notices something first and picks up the phone. Here’s what to do, and what happens after you call.
If someone is in immediate danger, call 911 or go to the nearest emergency room. If someone is in crisis, call or text 988, any hour, any day.
When someone you love doesn’t seem like themselves.
Changes in mood, interest, sleep, worry, or connection are worth paying attention to.
“Mom doesn’t seem interested in anything anymore.”
“Dad hasn’t been the same since Mom passed.”
“She’s worrying constantly.”
“He barely leaves his apartment.”
“Moving into senior living has been so much harder than we expected.”
Depression and anxiety can be overlooked in later life because changes sometimes get dismissed as “just getting older.” Many behavioral health conditions are treatable. You know them better than anyone. If something feels different, it’s worth a conversation, and it’s their decision to make.
What happens after you call.
You call. Our intake team sorts out insurance, availability, and which clinician is the right match. We send a few simple forms and schedule a first assessment, so the clinician can understand what’s going on and make sure Haven is the right fit. If it is, we schedule ongoing sessions and care begins.
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Call.
Tell us what you’ve noticed. Our intake team handles insurance, availability, and matching the person you’re calling about with the right clinician.
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A few forms, and a date.
We send a few simple forms and schedule the first assessment.
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The assessment.
The clinician talks with them about what’s been happening and what they’re hoping for, and makes sure Haven is the right fit.
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Care begins.
If it is, we schedule ongoing sessions. If it isn’t, we say so and help you find what is.
Start with what matters to them, then be clear about what Haven provides.
It’s their life and their decision. That’s the starting point, and it’s also what makes the conversation work.
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Lead with what you’ve noticed, not a diagnosis.
“You haven’t seemed like yourself since the move” lands better than “I think you’re depressed.”
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Be clear about what Haven is.
For example: “You’ve seemed a little down since the move. Haven has people who work specifically with older adults and help with things like that. Would you be open to talking with someone?”
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Offer to make the first call together.
Or offer to let us call them.
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Let them say no.
Many people say no once and yes later. The door stays open.
If you’d like, talk with us first. We’ll help you think it through.
What it costs.
Haven is covered by Medicare, Medicaid, and most commercial insurance. Our intake team confirms coverage before anything is scheduled and tells you plainly what, if anything, you’d pay. No surprises.
Staying involved
Older adults direct their own care. If your parent wants you involved, with updates, scheduling help, or joining a session, they can tell their clinician, and we’ll make that work. Without their permission, we can’t share information about their care, and we think that’s the right rule.
Can I set this up for my mother or father?
You can start the conversation, and we’re glad to talk with you. Care itself is their decision, and we’ll talk with them directly before anything begins. We’ll also help you think through how to bring it up.
Will you keep me informed?
With your parent’s permission, yes. Without it, we can’t share information about their care.