Care that works with Medicare.
Plain answers to the questions people actually have.
Which card is in your wallet?
You don’t need to know the terms. Find the card that looks like yours, and we’ll show you what it means for care at Haven.
Not sure, or can’t find it? That’s the most common answer. Call (914) 488-9272 with whatever you have nearby and we’ll sort it out together. If your card is from an employer or a private plan, call too; we take most commercial insurance.
Illustrations for identification only, not actual cards. Haven is not affiliated with Medicare or any government agency.
Your card: The red, white, and blue card
What this means at Haven.
Is this care covered?
Yes. Medicare Part B covers outpatient mental health care, including individual and group sessions, when it’s medically necessary and provided by a clinician who can bill Medicare. Haven’s care is built to work within those rules.
What will I pay?
After the yearly Part B deductible, Medicare pays 80 percent of the approved amount and you pay 20 percent. We’ll tell you the figure before your first visit.
Do I need a doctor to send me?
No. Original Medicare doesn’t require one for outpatient mental health care.
Can I do this by phone?
Yes. Medicare covers mental health visits by phone, including a regular landline.
Your card: The red, white, and blue card, plus a supplement card
What this means at Haven.
Is this care covered?
Yes. Medicare Part B covers outpatient mental health care, including individual and group sessions, when it’s medically necessary and provided by a clinician who can bill Medicare. Haven’s care is built to work within those rules.
What will I pay?
After the yearly Part B deductible, Medicare pays 80 percent. Your supplement plan usually covers some or all of the remaining 20 percent, depending on the plan, and often that means nothing out of pocket. We’ll check your plan and tell you before your first visit.
Do I need to tell you about the supplement?
Yes. Have both cards nearby when you call. We bill Medicare and the supplement directly, so you don’t have to.
Do I need a doctor to send me?
No.
Can I do this by phone?
Yes, including a regular landline.
Your card: A card from an insurance company that says Medicare Advantage, HMO, or PPO
What this means at Haven.
Is this care covered?
Medicare Advantage plans cover everything Original Medicare covers, including outpatient mental health care. Each plan sets its own copays, rules, and network.
Does Haven take my plan?
Tell us the plan name on your card and we’ll check it for you before anything is scheduled.
What will I pay?
A copay set by your plan, usually per visit. We’ll confirm the amount with you before your first visit.
Do I need a doctor to send me?
Some plans require one. We’ll help you check.
Can I do this by phone?
Most plans cover phone visits. We’ll confirm with yours.
Your card: The red, white, and blue card, plus a New York Medicaid card
What this means at Haven.
Is this care covered?
Yes. Medicare Part B covers the care, and Medicaid generally covers the share Medicare doesn’t.
What will I pay?
Usually nothing. With both Medicare and Medicaid, the deductible and the 20 percent share are generally covered for you. We’ll confirm before your first visit.
Does Haven take Medicaid?
Yes. If you also have a card from a Medicaid health plan, have that one nearby too.
Do I need a doctor to send me?
Not for Medicare. If your Medicaid is through a health plan, we’ll check with them.
Can I do this by phone?
Yes, including a regular landline.
Medicaid and commercial insurance.
We also accept Medicaid and most commercial plans. If you’re not sure what you have, call us. We’ll sort it out before your first visit.
If you’re arranging care for someone else.
Haven bills Medicare and any supplemental coverage directly. Any share that isn’t covered belongs to the person receiving care, and you’ll know the figure before the first visit.